Frequently Asked Questions

Here are our most asked questions, still need an answer, send us an email to: sales@thefregiesack.com.au.

Orders

Can I order by phone, or email?

We are happy to help you out and guide you through our online order process. Our website is mobile responsive meaning you can register and order via your phone or tablet, anywhere, anytime. To ensure we bring you the best possible prices, we’ve streamlined our service. However, if you are experiencing internet issues please feel free to contact us as we don’t want you to miss out.

Where do you deliver?

We deliver right to your doorstep, anywhere in mainland Australia and Tasmania (excluding all other
Islands). Please note; Fregie Sacks are delivery by Australia Post, in the event you are not home Australia Post will provide a pick up note for a local post office.

What if I change my delivery address?

Just sign in, click on ‘Account’, go to ‘My Account’ and update the delivery details. All new orders will be shipped to your new address. Existing orders will be delivered to your previously entered address. Please ensure you contact us if an existing order requires a different delivery address to Checkout address

What if my order has not arrived?

Please allow 3 -5 days from dispatch date, if you have any concerns please contact us for details.

What if my order is incorrectly packed?

Remember all orders are packed individually by our staff based on your online order. However, we acknowledge that from time to time a mistake may occur and we want you to be 100% satisfied with your order, please refer to your order receipt or packing slip for the information we require.

You will need to review the delivery returns policy and notify us within the timeframes advised by emailing us accordingly.

What if my order is damaged?

If the product is damaged, please refer to your order receipt or packing slip when contacting us.

You will need to review the refunds police\y and notify us within the timeframes advised by emailing us

How can I pay for my order?

All orders are paid for via credit card (we accept Paypal, Visa or MasterCard) or direct deposit. That means we do not have to pass along any debt management costs, and that makes it cheaper for you.
We use Stripe and Paypal as our payment gateways.

When do I receive my invoice?

The order receipt is your invoice, this can be printed directly after the order is confirmed or once you’ve received your order receipt via your registered email address. The order number on the order receipt is your invoice number.

Do you have any additional charges at checkout?

No, the product price you see is your item purchase price. Delivery charges will apply at checkout unless otherwise stated on the website.

Is your website secure, and are my payment details safe?

Yes. We know how important it is to protect your information, so we use Secure Sockets Layer (SSL) software to encrypt all your information including your credit card details so it can’t be read as it travels over the internet. We also use the security certified services of PayPal to process your online payments using the most advanced security measures. PayPal also offers the ultimate buyer protection.